Refund policy

Returns and Refund Policy

At Sensa Beauty, we prioritize our commitment to customer satisfaction and ensure a seamless experience when shopping with us. Our Returns and Refund Policy is designed to assist our valued customers in the event that they need to return a product. As a fragrance company, it is imperative that all returns adhere to our specific guidelines to ensure the integrity of our products. Please find below the detailed policy:

Eligibility for Returns and Refunds

Products are eligible for a full refund provided they are unopened and in their original condition and return shipped within 30 days of delivery. To facilitate your return, we offer a returns portal where you can generate a shipping label for your return. Please note that the cost of shipping will be deducted from your refund amount.

The processing time for refunds may take up to 10 business days from the date of receipt of the returned product.

Requirements for Returns
To facilitate a smooth return process, please ensure you provide the following information:

Order Number
Email Address
Packing Slip
Reason for Returning the Product
If the product received is damaged, we require photographic evidence of the product’s condition to validate and process a full refund.

Return Shipping Address
All returns should be shipped to:
9801 Collins Ave Apt 6i, Bal Harbour FL 33154 

Contact Information for Returns
For any issues related to returns, please reach out to us via email at support@sensabeauty.com.

Order Cancellations
We strive to accommodate order cancellations when requested in a timely manner. However, please note that if the order has already been dispatched and is out for delivery, we are unable to cancel the order.

Sensa Beauty is dedicated to providing exceptional customer service and ensuring that our customers’ needs are met with care and attention. We appreciate your understanding of our Returns and Refund Policy, and we are here to assist you with any inquiries or concerns you may have.