Returns and Refunds

Returns and Refund Policy

At Sensa Beauty, we are wholeheartedly committed to ensuring customer satisfaction and providing a hassle-free shopping experience. Our Returns and Refund Policy is meticulously crafted to assist our esteemed customers should there be a need to return a product. Being a fragrance company, we emphasize the importance of adhering to our specific guidelines to uphold the quality of our products. Detailed below is our comprehensive policy:

Eligibility for Returns and Refunds

  • Products are eligible for a full refund provided they remain unopened and retain their original condition. It is requisite for the customer to bear the freight costs associated with returning the product to us.
  • The processing period for refunds may extend up to 10 business days from the receipt date of the returned product.

Mandatory Requirements for Returns To ensure a streamlined return process, we require the submission of specific information, integral to facilitating your return:

  1. Order Number: A vital component for transaction verification and product identification.
  2. Email Address: Essential for timely communication and updates regarding your return.
  3. Packing Slip: Must be included in your return package for quick verification and processing.
  4. Reason for Returning the Product: A detailed explanation helps us understand your concerns and continually enhance our services and product offerings.

In instances of product damage, photographic evidence delineating the condition of the product is imperative for the validation and processing of a full refund.

Return Shipping Address All returns are to be directed to: 1845 NE 149th St. N Miami, FL 33181, USA

Contact Information for Returns Should you encounter any issues related to returns, kindly reach out to our customer support at support@sensabeauty.com.

Shipping Carriers for Returns All returns must be shipped using UPS or USPS to ensure the products are returned securely.

Order Cancellations We endeavor to accommodate order cancellations requested promptly. Nonetheless, it is crucial to note that once the order is dispatched and out for delivery, cancellation is no longer feasible.

At Sensa Beauty, your satisfaction is our priority. We appreciate your adherence to our Returns and Refund Policy, and our customer service team is readily available to assist with any inquiries or concerns.